Each user will get a pair of KIYs. The first KIY (without the R indicator) is the User KIY. The second KIY (with the R indicator at the back) is the Rescue KIY. For registration, use the User KIY to register as this is the main KIY you will use to login to the platform.
When you have downloaded and installed the KIY application from the platform, the Rescue KIY (via the KIY app) allows you reset your password and rescue your KIY if you lose the User KIY. Keep the Rescue KIY safely as a backup to all your files.
Both the User KIY and the Rescue KIY come with their own PIN. This is to protect your KIY from being picked up by someone other than you. You may change the User PIN for your use. As KIY works on a Keep It Yourself concept, we do not have the means to reset your PIN. Only you have the ability to use the Rescue KIY to reset your User PIN.
(SUPER IMPORTANT) It will be good to remember the PIN to the Rescue KIY and where you have kept the Rescue KIY.
We will not be able to see your data if you have encrypted it using our online encryption feature. Keep It Youself is our motto and only you will be able to see your data if you have encrypted it. However, if you left it in a decrypted form optionally, we believe that you are trying it out. If it is important, use the encrypt button.
We will not use your information unless you have granted permission. Refer to our website privacy terms.
Firstly, ensure that you are using Google Chrome as the browser. If it is correct, check that you have the Chrome KIY Plugin Helper installed. If you are trying to register your account for the first time, you will be guided through email verification and registration of KIY.
If you have registered successfully and you could not encrypt any data on the platform using the "encrypt" button (it keeps hanging or loading), please contact us.
If this is not your first time encrypting data online and you noticed that the light indicator on your KIY does not light up while you encrypt, the KIY maybe faulty. Please contact us as well.
Oops we are so sorry that our site encountered issues. Your email server might have blocked the emails from us or the email may have reached your spam box. Do check your spam box to check if you have received the mails to continue the registration.
If you did not receive any emails in spam box as well, please contact us to check it for you. We may have to ask you a few questions for verification.